70%
Faster Service Activation
Reduced end-to-end fiber/broadband activation cycle time.
10 — KPI Dashboard
Measurable business impact
Key performance indicators tracked since the MuleSoft platform went live.
Since go-live
50%
Reduction in Manual Effort
Fewer manual touch points across order-to-activate flow.
↑ NPS
Improved Customer Satisfaction
Higher Net Promoter Score from a unified customer experience.
3x
Faster Product Launches
New offers and services launched faster via reusable APIs.
11 — ROI Analysis
Before vs. after MuleSoft
Quantifying the operational and financial impact of the API-led platform.
Activation Time (Days)
Before12 days
After2.5 days
| Metric | Before | After |
|---|---|---|
| Service Activation Time | 10–14 days | 2–3 days |
| Manual Effort per Order | High (multi-team handoffs) | 50% lower |
| Data Reconciliation Errors | Frequent, manual fixes | Minimal, automated validation |
| Time to Launch New Products | Slow, custom builds | 3x faster via reusable APIs |
| Customer Satisfaction (NPS) | Baseline | Improved |