Logging Framework
Standardized structured logging across every API and flow.
04 — API-Led & Event-Driven Architecture
Three API layers, powered by events
Experience, Process, and System APIs decouple consumers from backend complexity.
The API-led layers
Layer 01
Experience APIs
- Web Portal
- Mobile App
- Call Center
Layer 02
Process APIs
- Order Orchestration
- Eligibility & Credit
- Activation Workflow
Layer 03
System APIs
- CRM
- SAP
- Billing
- OSS/Provisioning
Event-Driven Layer
Anypoint MQ
Reliable async messaging between systems.
Streaming Events
Order & provisioning status pushed in real time.
Real-Time Updates
Customer 360 refreshes instantly across channels.
05 — Common Services & Templates
Reusable building blocks across every API
Shared frameworks and templates accelerate delivery and keep every API consistent.
Common Services
Caching Framework
Reusable caching layer for high-traffic lookups.
Exception Handling
Centralized error handling and consistent fault responses.
Security Framework
Shared OAuth, token validation, and policy enforcement.
Templates
API Design Templates
RAML/OAS scaffolds for Experience, Process, and System APIs.
Error Handling Templates
Pre-built fault-handling flows for common failure modes.
Integration Templates
Reference patterns for SAP, CRM, and billing connectivity.
Monitoring Templates
Out-of-the-box dashboards and alert configurations.